Unlocking Excellence: The Progress and Future of Customer Service in Uganda
In the Pearl of Africa, a silent revolution brews – not of politics, but of expectations. A growing middle class, one of the world’s youngest populations and an increasingly connected society; have fuelled expectations for fast, reliable and consistent service. However, while the country has made significant economic strides in recent years, the quality of customer service remains inconsistent.
From Fields to Skies: How Drones are Transforming Agriculture in East Africa
East Africa’s agricultural sector has long relied on traditional farming practices, with smallholder farmers using age-old techniques to cultivate the land. However, climate change, population growth, and food security concerns are driving the need for innovation. Drones, once a futuristic concept, are now emerging as a transformative tool for East African agriculture.
Domiciliation of Private Investment Vehicles in East Africa: A Comparative Analysis of Legal and Regulatory Frameworks for Establishing Private Investment Vehicles Across East African Jurisdictions
Private capital funds, or investment vehicles (IVs) – spanning private equity, venture capital, and private debt – play a pivotal role in the region’s economic growth and job creation, especially for micro, small and medium-sized enterprises (MSMEs). Yet, fund managers and investors often face questions about where best to domicile their vehicles for optimal regulatory compliance, tax efficiency, and investor confidence.
Meeting East Africa’s Resource Needs: The Relationship Between Self-Reliant Infrastructure and Wide-Scale Grid Operations
Of East Africa’s energy-related challenges, widespread lack of access to electricity is a strong contender for most pressing. While notable progress has been made, it only takes the perusal of IEA data, or better yet, research done by JEPA Africa to get an accurate picture of the dire situation.
Left Behind? The Challenges Holding Back East Africa’s Musical Success
African music seems to be taking the world by storm. So far, promises of East African music becoming a powerhouse on the world stage are yet to come to fruition. As Tanzania’s Diamond Platnumz secures his biggest hit in years, Komasava, by tapping into South Africa’s breakout genre, Amapiano, this begs the question – is there room for an authentic East African sound on the global stage?
Wired and Wireless: The Fibre Optic and Satellite Infrastructure Powering East Africa’s Digital Leap
Despite being home to some of the fastest-growing economies in the world, East Africa’s internet penetration rate remains below 40%, lagging significantly behind the global average of 66.2%. Approximately 70% of East Africa’s population lives in rural areas, where traditional connectivity infrastructure is often inaccessible or unreliable.
Beyond Consumption: The Investment Potential of Remittances in East Africa
Every month, millions of East Africans receive a familiar, much welcome alert – money sent by a loved one abroad. 'Money sent back home,’ or remittances, are payments sent by migrant workers to their home countries, most often to support family and friends. Remittances are an economic lifeline, covering essential expenses like education, healthcare, and housing. By sustaining households, they contribute to long-term human capital development and economic resilience.
COVID Five Years On: Evaluating the Response and the Transformations in Healthcare Since the Pandemic
COVID-19, caused by the SARS-Cov-2 virus, emerged as a global pandemic, disrupting societies and economies worldwide. Five years later, East Africa continues to navigate the lasting effects of the crisis, particularly within its healthcare systems. This report evaluates the region’s response, assessing both immediate interventions and long-term transformations.
The Economics of Enjoyment: An Analysis of Uganda’s Entertainment Economy Across Its Nightlife, Festivals and Weddings
The Oxford English Dictionary defines ‘enjoyment’ as ‘the action or state of deriving gratification from an object.’ However, in East Africa, the term ‘enjoyment’ has been defined in popular discourse as more than just a state of being – it is a lifestyle, a philosophy, and, as this report explores, a serious economic force.
